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Shipping Policy

Our commitment

We are committed to ship your order accurately, in good condition, and always on time promised by us in our website.

Policies

  • Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
  • To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
  • While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. However, we will inform you before doing it.
  • If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care +91 98404 32998 or Contact us, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  • You may track the shipping status of your order on our website, by clicking at Track your Order section.
  • Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

Shipping Partners

  • We use The DTDC, Aramex & Fedex to ship our products to your destination as available during checkout and chosen by you.
  • We also can ship through EMS Speed post on special request to remote locations, if you think that our shipping partners does not have coverage or served you improperly. HOWEVER, WE CAN'T GUARANTEE TO COMPLY TO YOUR REQUEST. This is due to the reason each shipment content is being verified by the post office before accepting. If they feel that the item may be damaged, then they will not accept the shipment.

Shipping Time / Delivery Time

  • We make our best efforts to ship your order within 1-2 working days of the order. 95% of our orders are shipped within 24 Hours.
  • We ship on week days (Monday to Saturday), excluding public holidays. Orders placed on SUNDAY will be shipped only on MONDAY
  • Orders placed before 11.00 AM will be shipped on the same day except on Sundays and Public Holidays.
  • Shipments through Fedex / Aramex, if created before 1200 PM will be picked up by them on the same day. Otherwise, the shipment will be picked up only on the next day.
  • Though we can guarantee a delivery time of 2-5 days to anywhere in India, it is totally beyond our control. Each shipping companies have their own methods, intermediate transit locations etc. and the delivery time is not predictable. Distance is not a concern as you think. We have cases where it is being delivered within 24 hours to Mumbai, Pune but took 48 Hours within Tamilnadu.
  • Please plan your order allowing sufficient time for the delivery instead of last minute orders.

Shipping Rates

Instead of including a flat shipping rate in the product price and offering free shipping, we have worked hard to accurately calculate the shipping cost for every pincode in India which means customers near by our stores gets our products cheaper.
  • You can estimate the shipping cost at the cart page based on your State, Pincode. Only the Shipping companies which can deliver to your pin code will be displayed. Every effort has been taken to compile the data as accurate as possible. However, there could be a situation wherein you have selected a 'Courier Company' while placing the order, but the selected courier may not accept the shipment from us due to their policy changes. In this case we will ship the items by other courier and bear the higher charges if any. Also, if you have paid more we will provide the difference in amount as store credit.

Here is the tendative shipping price for various couriers used by us;

 
Fedex

Within Chennai

Within  South India

Metro

All other Location

North East States

Rates per every 500 grams ₹ 70 ₹ 90 ₹ 100 ₹ 120 ₹ 140
Fedex Surface
 Rates for Upto 10 KG  ₹ 200 ₹ 220  ₹ 230 ₹ 250  ₹ 280
  • North East States (Andaman & Nicobar, Arunachal Pradesh, Andaman, Assam, Himachal Pradhesh, J&K, Jharkhand, Manipur, Megalaya, Mizoram, Nagaland, Sikkim & Tripura)
  • Fedex is our preferred partner for shipping to big cities and metros. They cover more pincodes than Aramex.
    See this file for the pin codes covered by our Shipping Partners. 
  • We offer "Cash on Delivery" payment option through Fedex. This will be shown as "Fedex COD" on the checkout page. Additional Payment Fees of 2% or Rs. 50, whichever is higher will be added. 

 

 DTDC Upto 250 Grams Upto 500 Grams Upto 1 KG Additional 
Every KG
DTDC Lite
Within Tamilnadu & Pondicherry ₹ 60 ₹ 80 ₹ 100 ₹ 100
Kerala, Karnataka & Andhrapradesh & Telangana ₹ 70 ₹ 100 ₹ 120 ₹ 120
All other Locations ₹ 90 ₹ 130 ₹ 160 ₹ 160
         
DTDC Plus - Upto 500 Grams Additional Every 500grams  
South India (Tamilnadu, Pondicherry, Kerala, Karnataka & Andhrapradesh & Telangana) - ₹ 180 ₹ 80  
All other locations - ₹ 200 ₹ 120  
North East States   ₹ 280 ₹ 140  
  • DTDC is our partner for shipping to most of the locations in India. The rates are cheaper if your parcel is less than 1000gram (1 KG). After 1 KG they charge for every 1 KG. They cover most of the locations than other partners. They mostly deliver within 2-5 days to any part of India. However, they lacks in updating the movement of courier in some states.