Most orders ship within same day or 24 hours except Sunday & Other Public Holidays. Please call us immediately if you want to cancel your order. We promise to make every effort to cancel your order before it ships. We will confirm all cancellations submitted to us, whether successful or not, via e-mail or by phone.
If the item is picked up by courier, we are unable to cancel an order. You need to receive the order at your end and then arrange for return of the games. The return will be subjected to our standard return policy detailed in this page.
If you have ordered a item which is pre-order, please note that the expected shipping date is approximate and there is a possibility of 2 to 4 weeks delay due to delay in shipping by our supplier, customs clearance etc. If you have time bound requirement please avoid ordering pre-order items
There is some possibility that the item shown as stock in the website while you placed the order but it is not physically in stock due to error in the system. In this case we will intimate you and refund your money fully.
At times we observe that the attempt to deliver the items by our courier fails due to various reasons like "DOOR LOCKED" etc. In these cases each courier has different policies and they try certain number of times and if failed they return the shipment to us and charges for returning courier is paid by us. As you are aware, the courier is a third party and we have no control or contact information of the delivery guys in your area. In-case of issues with delivery you can inform us but keep in touch with the delivery company on their websites or contact numbers.
Refunds for undelivered items are processed as below;
Items can be exchanged or refunded within 3 days of receipt, only if items are unused and in shrink wrap. If the items are opened, we do not accept returns. Please inform us before returning by whatsapp with pictures of the items and pack the items properly and send the items by reputed couriers and share us the tracking details. You shall bear the shipping expenses to us and ensure that the items are properly packed.
Upon receipt of the items, and once we are satisfied that the products are unused we will provide store credits or refund as per your choice. You will be refunded the total amount for the items minus 10% of the invoice amount. The shipping charges will not be refunded. Also, If you have received free shipping on your order and returning it, the actual cost of shipping will be subtracted from the refund amount.
If in doubt please get it confirmed how much will be the refund, before returning the product to us.
We guarantee that the products sold are first sale, brand new and unused. We do not ship any item with damage or shrinkwrap used items and resell.
Though we take utmost care in safely packing your orders, we cannot control how third pary couriers handle shipments and damages happening are beyond our control. Minor damages to shrink wrap or dents, tears, breakages to the game box which are cosmetic in nature and do not affect game play are not eligible for return/replacement. If you are not ready to accept any minor damages which happens to the game box during shipment, and want only replacement, please do not make any order in our website.
If you have received a shipment with a heavy damage in the packaging, please take videos and photographs of the packaging before opening. Look for damages in the items and report the issue by whatsapp to +9194454 44969 or email. Upon receiving your information we will resolve your issue by either partial refund or full refund or option to return the items with full refund.
Returning wrong item
If you have received a wrong item, please report the issue by whatsapp to +919445444969 or email. We will resolve it to your satisfaction.
We have no control over the missing or damaged components inside the shrink wrapped game boxes. If you observe a missing or damaged component, you are requested to take up the same directly with the publisher for replacement parts.