Cancelling an Order
Most orders ship within 24-48 hours. Please call us immediately if you want to cancel your order. We promise to make every effort to cancel your order before it ships.
If we are unable to cancel an item before it ships, it will be subject to our standard return policy.
We will confirm all cancellations submitted to us, whether successful or not, via e-mail or by phone.
At times we observe that the attempt to deliver the items by our courier fails due to various reasons like "DOOR LOCKED" etc. In these cases each courier has different policies and they try certain number of times and if failed they return the shipment to us and charges for returning courier is paid by us.
Refunds for undelivered items are processed as below;
- We need a email from you with your bank details for NEFT transfer of the refund amount. Alternatively, you can specify the option of store credit.
- You will be refunded the total amount paid minus 10% restocking fee minus two way shipping charges.
New and unused products
Items can be returned,exchanged or refunded within 7 days of receipt. The following applies to all returns:
- The item must be in the same condition that it was delivered in.
- The item must be in its original packaging, unopened. (i.e. Shrink-wrap intact etc.)
- You must email us within 7 days at email@example.com, or call us at (+91) 98404 32998, to request a Return Merchandise Number. You must include this number with a return to receive a refund or credit.
- You are responsible for shipping costs. If you are returning an item due to an error on our end, we will reimburse return shipping costs (based on the courier bill provided by you) after the item has been received.
- We recommend that you insure your shipment. You will not be reimbursed for an item that Vibrant Hobbies LLP does not receive.
Upon receipt of the items, and once we are satisfied that the products are unused we will provide store credits or refund as per your choice. You will be refunded the invoice amount for the items minus 10% of the invoice amount. The shipping charges and Taxes paid will not be refunded. Also, If you have received free shipping on your order and returning it, the actual cost of shipping will be subtracted from the refund amount.
If in doubt please get it confirmed how much will be the refund, before returning the product to us.
We guarantee that the products sold are first sale, brand new and unused. However, though we put in our best efforts to pack the items properly damage may occur during transit beyond our control..
If you receive an item from us that is damaged please intimate us within 24 Hours of receipt of the product. You shall return the products before asking for replacement from us. Upon verification of the returned products for damage, at our discretion, we will ship a replacement product. ANY CLAIM AFTER 24 HOURS IS NOT ACCEPTABLE.
How to return products:
- All parts must be shipped back in its original packing. Be sure to include a copy of your original receipt or packing slip showing what you paid for the items (a printout of your order confirmation email works too)
- We recommend using reliable Courier service with Delivery Confirmation (keep the tracking number and inform us) so we can be sure of the status of your package. Ship your package to the following address:
Vibrant Hobbies LLP.
Plot 178/1, 1st Main Road, Kurinji Nagar,
Tamilnadu. Pin : 600 089
Mobile: +91 98404 32998 / +91 94430 83969
- As long as your returned parts are unused, and are in unopened packaging we will credit your account (from which the order was placed) within three business days and this credit amount can be used to buy other products from our store.
- Alternatively, upon your request, we can arrange to deposit/transfer the money to your Bank account within three days.
"*Please do not contact us to check on the status of your return unless this three days period has passed after receipt.*"
You will be charged for any missing parts, damage to any of the parts including dents, cracks etc.
Notes about all Returns
- We charge 10% as restocking fee for returns or exchanges. Also, shipping and handling charges are the responsibility of the purchaser and can not be refunded. If you have received free shipping on your order and return it, the actual cost of shipping will be subtracted from the refund amount.
- Items with damaged, opened or missing parts or packaging do not qualify for a return as new and will not be refunded unless they qualify for warranty service.
- Additional fees may apply to items returned after 7days. We reserve the right to refuse returns on products returned after 15 days; contact us first.